Ken Polleck

Customer Success - Professional Services - Project Management - Business Transformation
Software Engineer - Quantified Self - Runner - Musician - Father

ABOUT

Experienced leader of software teams delivering customer results through Professional Services, SaaS Customer Success, Business Transformation, Product Deployment and Support, and Software Development.

Career highlights include building a Professional Services practice from its infancy to $25M annual revenue, SaaS Customer Success including business transformation to modern tools of Gainsight for Customer Success Management and Salesforce for Support, and cost-savings and business metrics reviews as the Project Management Office leader to a VP of a 750-person/$100M organization.

Strengths include agile project management (PMP), key business skills (MBA), and a strong technical background (Master's-Computer Engineering).

EXPERIENCE

Customer Success

Customer
Success


Professional Services

Professional Services


SaaS Ops and Support

SaaS Ops & Support


Business Transformation

Business Transformation


Project Management

Project Management


Software Development

Software Development


SKILLS

iOS and Swift

Swift
on iOS


PHP and MySQL

MySQL
and PHP


Kubernetes and Docker

Kubernetes
and Docker


HTML and CSS

HTML
and CSS


AI / Python

AI
and Python


DEGREES and CERTIFICATIONS

MBA

Duke
MBA


Computer Engineering

NC State-Masters
Computer Eng


Computer Science

Delaware
Computer Science


Electrical Engineering

Delaware
Electrical Eng


PMI PMP

PMP
PMI


PROJECTS

Deployments

SaaS Ops $10M App Deployments


Cost Savings

SaaS Ops Cost Savings


PMO

Implementions PMO


Portal

1000 WebSphere Portal Projects


CONTACT

Phone
919-270-8963